OPERATIONS MANAGEMENT

This textbook on operations management addresses the impact of operations decisions on the firm and emphasizes cross-functional decision making. The text provides materials of interest to general business students and operations management majors. By stressing cross-functional decision making, the text provides a unique and current business perspective for all students. This is the first text to incorporate cross-functional decision making in every chapter. A unified decision framework organizes the material by grouping decisions into four major categories: process, quality, capacity, and inventory. This framework is intended to make it easy for students to understand the decision role and responsibilities of operations in relation to other functions such as marketing and finance. The text also provides a balanced treatment of both service and manufacturing firms. Key Features: The process view of operations is emphasized in every chapter in addition to the cross-functional approach used in the earlier editions. New or expanded sections are added to the various chapters to provide extensive coverage of the following topics: Many new examples are included throughout to illustrate major points Service operations coverage is expanded throughout the text. About the Author: Roger Schroeder Donaldson Chair in Operations Management at the Curtis L. Carlson School of Management, University of Minnesota. He is also the Co-Director of the Juran Center for Leadership in Quality and has earned an appointment as a Distinguished Teaching Professor. He received the B.S. degree in Industrial Engineering with high distinction from the University of Minnesota, MSIE University of Minnesota and Ph.D. from Northwestern University. Prior to joining the University of Minnesota, he taught at the U.S. Naval Postgraduate School, Monterey, California, and was an an